Frequently Asked Questions
Nope. One of the many great things about working with Dark Horse is that the CPA that you engage with will continue to work closely with you indefinitely. At a traditional firm, it is common to engage with a partner, director or someone else who doesn’t actually work on your account. Then, you get passed around like a hot potato to lower level staff whom often turnover. Because of our mutually beneficial relationship with our CPAs, they’re going to be around for the long-haul.
We don’t mind if you don’t! In fact, we embrace it. Our unique service model allows for our CPAs to have maximum face time with clients while still being priced very competitively within the marketplace. Part of this model involves working from remote locations. In such cases, that face time is going to happen over a screen. We work well with technology, and quite honestly, we will provide you with more hands-on service than a CPA in your backyard.
Honestly, we’d prefer that you didn’t. We are a paperless firm for a couple of reasons:
1) Environmental stewardship
2) We have designed a tech stack that makes digital files much more secure than paper files
3) Working with digital files is much more efficient, which allows us to work within a more competitive pricing structure
That being said, if you’re starting with paper from your previous CPA, we will get you digitized so you can join the 21st century.
Nope. You’re always welcome if you’d like to stop by, but because we work seamlessly with clients in different states (and different countries), you’ll never need to sign any document with a pen and you can interact with us from the comfort of your home or the solace of your local watering hole if you’d like.
Friendly is too passive of a word. We would say that we are dog lovers. As long as the office is in a building that allows dogs, we encourage you to bring them by! Just ask your Dark Horse CPA.