Knoxville CPA Firm
First Class Small Business Advisory Service from Your Knoxville CPA
At Dark Horse CPAs, we focus on advisory first. Having a 1-to-1 relationship with our clients is the most important element of every engagement. Whether you need tax, accounting or wealth planning, our team of CPAs and Wealth Advisors are focused on ensuring we are maximizing your Tax Strategy, minimizing your tax burden, ensuring your accounting function is operating the way it should, so that you don't get "surprised" throughout the year.
Dark Horse provides me the unique opportunity to take my experience and build a strong relationship with each of my clients. Giving both of us the time and attention needed to create life-long Tax & Accounting strategies that can positively impact them and their businesses.
89%
Net Promoter Score
The average NPS for accounting firms is 38%. At Dark Horse, 89% of our clients would recommend us to a friend.
Net Promoter Score
Companies use this metric to gauge how happy their customers are with their services. It's calculated by taking the percentage of "promoters" minus the % of "detractors. "The average NPS score for the accounting industry is 39%, less than the DMV! We believe it's important to share that we have successfully fulfilled our promise to WOW clients and consistently monitor this metric to ensure we continue to deliver on the highest level.
350+
5-Star Reviews
Our Google and Yelp reviews speak for themselves. Our goal is to provide 5-star service to every client, every time.
5-Star Reviews
When someone shares their experience with us online, we find it extremely valuable to know where we've exceeded expectations and where we can improve. Many of our clients decide to engage with us as a result of reading about other Dark Horse clients’ experiences. Even when things do not go as planned, we do everything we can to make it right.
90%
Retention Rate
We're all about creating long-lasting, value-added relationships.
Retention Rate
This is the frequency of repeat business from our clients that work with us. This means that 9 out of 10 clients use us for subsequent years. That shows us that people enjoy working with our CPAs, are pleased with the work, and want to continue with Dark Horse over the long term.
Blogs and Pods
Whether you prefer the written word or the spoken word, we've got meaningful commentary that will help you focus on what's important when it comes to your financial situation and taxes.
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